Q: Dear support,
After copying and pasting the code into the home page of my website, I then dragged the "data" and "engine" folders into the following folder on my computer, please view the attached screen shot. I had to rename the "data" file to "data1" as a "data" file already existed. Is this the folder I'm suppose to drag these folders to? I'm really not sure what you mean by dragging the folders onto my server. So confused right now, please help.
A: Generated "data" and "engine" folders should be into the same folder with your page (where you added VisualSlideShow) on your server. If you get "question marks" instead of images, it means that you didn't upload "data", "engine" folders on your server at all or upload them into wrong place. Please check it.
For example, you have the following folders and files on your server:
So, if you add VisualSlideShow into:
* "main_page.html" page - "data" and "engine" should be into a root folder on your server;
* "page1.html" or "page2.html" - "data" and "engine" should be into "pages" folder on your
* "page3.html" or "page4.html" - "data" and "engine" should be into "new_pages" folder on
.bak file is generated by "Insert to page" wizard. You need not to upload .bak files on
For troubleshooting, feature requests, and general help, contact Customer Support at . Make sure to include details on your browser, operating system, Visual SlideShow version, link to your page.